Shipping Policy

Last updated: August 22, 2026

At Claire & Co Melbourne, we aim to make your shopping experience as smooth as possible, from placing your order to receiving your parcel. Below you'll find information about our processing, shipping and delivery times.

Processing Times

Please allow 1–3 business days (Monday to Friday) for your order to be processed and prepared for shipment.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

All packages are shipped with a tracking number.

Where available, an Express Shipping option may be offered at checkout.

Shipping & Estimated Delivery Times

We currently ship throughout Australia and New Zealand.

Please note that these are estimated delivery times and are calculated after your order has been processed and dispatched.

Shipping Costs

We offer FREE Standard Shipping on eligible orders across Australia and New Zealand.

Where Express Shipping is available, the applicable shipping cost will be displayed at checkout before payment.

Carriers We Use

Depending on your delivery location and the shipping method selected, orders may be delivered using trusted international and local shipping partners, which may include:

• Australia Post
• New Zealand Post
• DHL
• FedEx
• Other trusted local delivery partners where required

The courier used for your order may vary depending on your location, package and shipping route.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

You can also track your order through our Track Your Order page:

Track Your Order:
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Enter your tracking number or order number to view the latest available shipping updates.

International Fulfilment

To provide our customers with a wider selection of products, some Claire & Co Melbourne orders may be fulfilled through our international fulfilment partners and warehouses.

This means your order may be dispatched from a location outside Australia or New Zealand.

Your tracking information will show the progress of your parcel once it has been dispatched.

Customs, Duties & Taxes

Depending on your location and the origin of your shipment, customs duties, import taxes or other charges may apply.

Our policy regarding customs duties/taxes:
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Where applicable, customers will be informed of relevant charges in accordance with applicable laws and our checkout terms.

Delivery Delays

While we aim to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances outside our reasonable control, including:

• Customs processing
• Severe weather conditions
• Public holidays
• High-volume shopping periods
• Courier or postal delays
• Incorrect or incomplete delivery information
• Other transportation or logistical disruptions

Delivery times are estimates and not guaranteed delivery dates unless expressly stated otherwise.

Incorrect Shipping Address

Customers are responsible for ensuring that their shipping information is correct before completing an order.

If you notice an error in your shipping address, please contact us as soon as possible at:

info@claireandcomelbourne.com

We will do our best to update your information before your order is processed, but we cannot guarantee that changes can be made once fulfilment has begun.

Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you cannot locate it, please first check around your property, with household members or neighbours, and with the relevant courier.

If you still cannot locate your order, please contact us at:

info@claireandcomelbourne.com

Our customer service team will assist you in investigating the shipment.

Nothing in this section limits any rights you may have under applicable consumer law.

Damaged Packages or Products

If your order arrives damaged or there is an issue with the product you received, please contact us as soon as possible at:

info@claireandcomelbourne.com

Please include your order number, a description of the issue and, where helpful, photographs of the package and/or product.

We will review the issue and provide an appropriate solution in accordance with our Return & Refund Policy and applicable consumer law.

Important Notes

• Business days exclude weekends and public holidays.
• Processing time is separate from the estimated shipping time.
• Delivery estimates begin once your order has been dispatched.
• Tracking updates may take some time to appear after your order has been shipped.
• Orders may be fulfilled through our international fulfilment network.
• Courier services may vary depending on your delivery address.
• Shipping delays outside our reasonable control may occasionally occur.

Customer Service

If you have any questions about your order, delivery or tracking information, please contact:

Claire & Co Melbourne

📧 Email: info@claireandcomelbourne.com

Legal business name: ....................................................
Business address: ....................................................
Country of registration: ....................................................
Business registration number: ....................................................