Privacy Policy

Last updated: August 21, 2026

Claire & Co Melbourne is operated by .................................................... [LEGAL BUSINESS NAME], trading as Claire & Co Melbourne.

Business address: ....................................................
City / Postal code: ....................................................
Country of registration: ....................................................
Business registration number: ....................................................
Tax/VAT/GST number (if applicable): ....................................................

Claire & Co Melbourne operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services").

Claire & Co Melbourne is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person.

Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or reasonably be linked to you.

We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details, including your name, address, billing address, shipping address, phone number and email address.
• Financial information, including credit card, debit card and financial account information, transaction details, form of payment, payment confirmation and other payment details.
• Account information, including your username, password, security questions, preferences and settings.
• Transaction information, including items you view, put in your cart, add to your wishlist, purchase, return, exchange or cancel, as well as your past transactions.
• Communications with us, including information you provide when contacting our customer support team.
• Device information, including information about your device, browser, network connection, IP address and other unique identifiers.
• Usage information, including information regarding how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you, including when you create an account, visit or use the Services, communicate with us or otherwise provide us with your personal information.
• Automatically through the Services, including information from your device when you use our Services or visit our website, and through cookies and similar technologies.
• From our service providers, including providers that enable certain technologies or process personal information on our behalf.
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

• Provide, Tailor and Improve the Services. We use your personal information to provide the Services, process payments, fulfill orders, remember your preferences, send account and order notifications, process purchases, returns and exchanges, manage your account, arrange shipping and provide a customized shopping experience.
• Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending promotional communications by email, text message or postal mail and displaying advertisements for products or services.
• Security and Fraud Prevention. We may use your information to authenticate accounts, provide a secure shopping and payment experience, detect fraudulent or malicious activity and protect our Services.
• Communicating with You. We use personal information to provide customer support, respond to inquiries and maintain our business relationship with you.
• Legal Reasons. We may process your personal information to comply with applicable law, respond to valid legal processes and enforce or investigate potential violations of our terms and policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, including:

• Shopify, vendors and other third parties who perform services on our behalf, including IT management, payment processing, analytics, customer support, cloud storage, fulfillment and shipping.
• Business and marketing partners that provide marketing services or help us advertise our products.
• Third parties where you direct, request or otherwise consent to the disclosure of your information.
• Our affiliates or companies within our corporate group, if applicable.
• Parties involved in a business transaction, such as a merger, acquisition or restructuring.
• Government authorities or other parties where disclosure is required by applicable law.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information you submit through the Services may be transmitted to and shared with Shopify and other third parties that may be located in countries other than where you reside.

Shopify may also process information collected through your interactions with our store in accordance with its own privacy practices.

You can review Shopify's Consumer Privacy Policy and Privacy Portal for more information about how Shopify processes personal information.

Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties.

If you follow a link to a website that is not affiliated with or controlled by us, you should review that website's privacy policy, security practices and terms and conditions.

We are not responsible for the privacy, security, accuracy, completeness or reliability of third-party websites.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information about children under the age of majority in their jurisdiction.

If you are the parent or guardian of a child who has provided personal information to us, you may contact us using the details below to request that the information be deleted.

Security and Retention of Your Information

We take reasonable measures to protect personal information. However, no security measures are perfect or impenetrable, and we cannot guarantee absolute security.

We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

How long we retain personal information depends on factors such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce applicable agreements and policies.

Your Rights and Choices

Depending on where you live and applicable privacy law, you may have some or all of the following rights:

• Right to Access / Know. You may have the right to request access to personal information we hold about you.
• Right to Delete. You may have the right to request deletion of certain personal information we maintain about you.
• Right to Correct. You may have the right to request correction of inaccurate personal information.
• Right of Portability. You may have the right to receive a copy of certain personal information we hold about you and, where applicable, request its transfer to a third party.
• Right to Opt Out of Certain Marketing or Targeted Advertising. Depending on where you reside, you may have certain rights regarding the use or disclosure of personal information for targeted advertising or marketing.
• Managing Communication Preferences. You may opt out of promotional emails at any time by using the unsubscribe option provided in our emails.

Privacy/Data Sharing Opt-Out Page (if applicable):
....................................................

You may exercise your rights where indicated on the Services or by contacting us using the contact details provided below.

We will not discriminate against you for exercising your privacy rights.

Where permitted or required by applicable law, we may need to verify your identity before processing a request.

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to operate and improve our website, remember your preferences, understand how visitors use our Services and support advertising and marketing activities.

Where required by applicable law, we will request your consent before using certain non-essential cookies.

Cookie Policy URL (if you have a separate policy):
....................................................

Complaints

If you have a complaint about how we collect, use or process your personal information, please contact us using the details provided below.

Depending on where you live, you may also have the right to lodge a complaint with your local privacy or data protection authority.

International Transfers

We may transfer, store and process your personal information outside the country in which you live.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

Country where the business primarily processes customer data:
....................................................

SMS Communications

By providing your phone number and opting into SMS messaging, you consent to receive recurring text messages from Claire & Co Melbourne regarding promotions, cart reminders, order updates and other relevant notifications.

Message frequency may vary. Consent is not a condition of purchase. Standard message and data rates may apply.

Our website may use cookies and other technologies to detect when you add products to your cart or browse our website without completing a purchase. This information may be used to send you timely reminders where you have provided the necessary consent.

We do not sell or share your SMS opt-in or consent status with third parties for their own marketing purposes.

We may share your phone number and consent information with service providers where necessary to deliver SMS messages.

SMS provider (if applicable):
....................................................

You may opt out of SMS messages at any time by replying STOP or following the unsubscribe instructions included in each message.

For help, reply HELP or contact us at:

info@claireandcomelbourne.com

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal or regulatory reasons.

When we make changes, we may update the "Last updated" date at the top of this Privacy Policy and provide additional notice where required by applicable law.

Contact

If you have any questions about our privacy practices, this Privacy Policy, or if you would like to exercise any privacy rights available to you, please contact us:

Claire & Co Melbourne

Legal business name: ....................................................
Business registration number: ....................................................
Business address: ....................................................
City / Postal code: ....................................................
Country: ....................................................
Email: info@claireandcomelbourne.com
Phone number (if applicable): ....................................................